Our use of cookies and similar technologies
We use cookies to support key application functionality and to improve your experience of the application. We use self-hosted Matomo to manage our analytics and cookies.
What are cookies and why do we use them?
Cookies are small files that websites place on your computer as you browse the web. Some cookies are key to the functionality of web applications, such as security ones, or to improve your experience of application.
The below details Element’s usage of cookies:
- pk_ref, _pk_cvar:
We use cookies to help us track anonymous usage data of our Element marketing website and our Element apps (Element on web and desktop and the Element Matrix Services web app) - this data helps us understand how our users are using the application so that we can make improvements. Our analytics are powered by the Free and Open Source analytics platform Matomo, hosted entirely within our network. We don't share any analytics data with third parties.
Description: 1 year, Type: Analytics
- Element Web/Element Desktop Analytics local storage fields
UID_KEY - randomly generated anonymous unique token
CREATION_TS_KEY - timestamp of first app usage on this device
VISIT_COUNT_KEY - count of how many times you have loaded the app on this device
LAST_VISIT_TS_KEY - timestamp of the last app load on this device
- _pk_id, _pk_ses:
We use cookies to help us track anonymous usage data of our Element marketing website and our Element apps (Element on web, desktop and mobile, and the Element Matrix Services web app) - this data helps us understand how our users are using the application so that we can make improvements.
Description: 30 minutes, Type: Analytics
- connect.sid:
We use Stripe to process payments. Stripe uses a number of cookies to support its payment processing. This cookie will only be deployed in your machine if you purchase a subscription from EMS (Element Matrix Services)
Description: 1 week, Type: Functionality
- Element_mobile_redirect_to_guide:
First party cookie we use to track if you opted to use the app on a mobile device instead of following the links to your respective app store.
Description: 4 hours, Type: Analytics
For more details on Element’s approach to privacy and data protection, please consult our Privacy Policy.
